Dr. Song, an artificial intelligence (AI) specialist company, announced that it will launch a kiosk equipped with voice recognition and natural language processing artificial intelligence technology that allows easy ordering by speaking. · The newly launched artificial intelligence voice recognition kiosk 'Doctor Order' is an innovative product that puts user convenience first. This barrier-free kiosk is especially useful for older people or people who have difficulty using traditional kiosks. It was developed by combining advanced voice recognition technology with a friendly and easy-to-use interface so that all users can easily access and use it.

The biggest feature of Doctor Order is that you can place orders using just your voice. Users can place orders one by one through voice, and multiple options and complex orders are also possible. If you order ‘1 cup of iced Americano’ at the kiosk, your order will be completed in 3 seconds.

The ordering process is simple and fast, so users can use it conveniently. In particular, older people who have difficulty with the traditional button-clicking method can receive a more intuitive and convenient experience by being able to order through voice recognition as if speaking to a person.

‘Noise filtering’ technology was applied to improve voice recognition performance in noisy places, and ‘automatic spelling correction’ and ‘similar word recognition’ technology were applied to increase the recognition rate of menus and orders. Based on the AI ​​natural language understanding engine, words such as ‘ice Americano’ as well as ‘cold’ and ‘refreshing’ are processed as entities. The function that analyzes orders, extracts keywords, matches them to slots, and processes them utilizes its own patented technology.

In addition, deep learning learning and the use of large language models (LLM) on order-processing data sets can be used to better understand and process user orders. Dr. Song uses multimodal AI technology to recognize regular customers through facial recognition and extracts the mouth shape of the kiosk orderer to apply for a patent for a product that dramatically improves voice recognition performance and plans to commercialize it in 2024. /p>

Voice recognition kiosks are expected to be competitive in kiosks for the disabled (barrier-free kiosks) following the enforcement of the Anti-Discrimination Against Persons with Disabilities Act, which is scheduled to be mandatory in public, medical, and financial institutions from January 2024. In terms of hardware, it is possible to implement a barrier-free kiosk at a competitive price compared to other companies by simply adding a custom microphone.

Dr. Song, which developed the voice recognition kiosk, holds a number of patents related to natural language processing technology, and developed this product based on development know-how accumulated through many years of related project experience. . It was selected for the Magok Smart City Living Lab project hosted by the Seoul Economic Promotion Agency in 2023 and received satisfaction scores from about 60 elderly and disabled people in all categories of the usability scale consisting of satisfaction, efficiency, error prevention, ease of learning, and memorability.

The launch of Doctor Order is significant not only in terms of technological advancement, but also in terms of social inclusiveness. The application of AI technology for the digitally disadvantaged is expected to be an opportunity to take a step forward into a digital world that is easily accessible to people of all ages and abilities.

Dr. Song CEO Yoon Hyun-ji said, “I always felt uncomfortable using kiosks. “By using voice recognition, natural language processing, and kiosk technology that we have been researching and developing, we have created a product that improves kiosks that are often used in daily life but were inconvenient,” he said. “We will continue to create products that can be experienced by using artificial intelligence in daily life.” “We plan to develop it,” he said.