Selected as an excellent company by BNK Busan Bank

BNK Busan Bank (President Ahn Gam-chan) excelled in the regional bank sector of the '2022 Korean Consumer Protection Index (KCPI)' announced by Korea Management Association Consulting (KMAC) on the 29th (Tue)
 
'KCPI' targets 168 companies in 34 industries, allowing consumers to directly experience products and services and

After the implementation of the Financial Consumer Protection Act, Busan Bank has been promoting △ to protect the rights and interests of financial consumers. We are concentrating our efforts on customer protection by operating a customer panel system, a policy advisory group system, and an integrated consulting system for financial consumer protection branches.

Product development that reflects customer opinions, Busan Bank is taking the lead in protecting the rights and interests of financial consumers by reinforcing services and improving systems, as well as strengthening activities to prevent incomplete sales by establishing a dedicated organization to prevent financial consumer damage.

Busan Bank The person in charge of financial consumer protection said, "I believe that the selection of an excellent company in Korea's Financial Consumer Protection Index (KCPI) is the result of the efforts of all Busan Bank employees who put customer protection first."

Meanwhile, Busan Bank introduced the 'Senior Supporters' system for the first time in the banking industry to communicate with customers who are underprivileged in digital finance and find jobs for the elderly.

In addition, 'Customized Happy Finance Counter' for elderly financial consumers and the disabled, 'Visiting Busan Bank Elderly Counter' using small mobile stores, It is receiving great response from the senior class by newly establishing a 'elderly counseling center' for customers aged 65 and older.